Key Account Manager

 

Position: Senior Key Account Manager Position
Salary: £35k - £40k basic, uncapped commission
Region: North East

My client is one of the most recognised brands in the UK operating across all waste management sectors. With disposal services, treatment and recycling, and waste collection to over 65,000 local and national customers. The business has received huge investment over the last 12 months and is anticipating 50% growth over the coming 3 years. They now have a vacancy for a dynamic Senior Key Account Manager in the North East. This position will offer exceptional salary, opportunities and working environment.

The Role
As Senior Key Account Manager, you will manage the North East regions largest accounts and be responsible for the retention, growth and profitability of these National Accounts; furthermore you will have people management responsibility for part of the North East team.
Ideally you should have at least 5 years experience of successfully managing large national accounts with a track record of implementing robust account management practices to customers that require complex operational solutions to support your own business objectives. Coupled with a strong people management background.
The right candidate will have a background in key account management, ideally in a facilities management related service although this is not essential. You will be able to provide a track record of success and show an exceptional ability to handle complex business situations.
You will report to the Commercial Account Manager for the North East Hub

Main Duties
- Primary interface between the client and a specific account, responsible for maintaining/growing volume, revenue and margin. Also responsible for service success, contract compliance, retention and pricing negotiations. Attend customer reviews and present detailed reports and advice on waste management programs
- Work with the Operations function to implement additional business within a specific account (i.e. implementation of new contracts/sites and growth of existing contracts, new services) in line with customer and Biffa expectations.
- Build customer confidence by creating solid and stable multi-level relationships based on service, trust and integrity.
- Gain and maintain a detailed knowledge of the company capabilities, operating procedures and how this fits within the market (competition and legislation).
- Resolution of escalated situations, including the monitoring of internal resources to assist the customer.
- Ensure customer debt is in line with contractual limits by addressing any/all invoice queries in a timely manner.
- To carry out any other reasonable job-related tasks.

If you believe you have the experience and ability to be successful in this role then please contact Travis Adams at Logical Resources or email your CV to travis.adams@logicalresources.co.uk