Artificial Intelligence has been hitting headlines a lot recently. AI is huge, game-changing technology and I can’t wait to see the further advancements we make in 2018…But how can AI really help us transform business this year?
“Rather than seeing AI as a replacement let’s see it as support”
Virtual Assistance – There has been an explosion of chatbots and virtual assistants as of late, and this is only expected to continue. Virtual assistants and chatbots are seen by some as the missing link in the customer service cycle and